![]() However why i made an account to post this is that i have a minor addition to report that might help Logitec or Apple engineers to fix this: But i get the audio loops (on the other side for the listeners) now and then. I have the same issue, my setup however is that I have the Logitec Brio connected to a Dell U3223QE hub, and connect my macbook using USB-C, everything works. Please feel free to respond to this email. I look forward to hearing from you and wish you an excellent day! Thank you for your request to Logitech Support, I remain at your disposal for any additional information. Please feel free to send me a little feedback to confirm that everything went well with them. Then select how you would like to contact Amazon to receive a warranty claim. Select the "Damaged/Defective/Different/Missing Item. ![]() Select the "Problem with an item" item in the "Tell us more about your problem" section. On the Amazon website, select "Customer Service" > "Contact Us" and then select the order in question. Why the reseller and not Logitech? According to European Union law, the reseller is required to replace defective products within 2 years. I recommend that you show this email to your reseller to confirm that all troubleshooting steps have been completed and that your product has been identified as defective. Thank you for contacting Logitech! My name is Deni and I would be happy to assist you.Īs discussed over the phone, if you purchased your product from Amazon, I encourage you to contact them to get a warranty claim. What is the route to a resolution for this kind of issue ? This qualifies as a significant problem when it occurs given its clearly disruptive nature and it would be good to get to the bottom of this. The only remedy is a complete restart of the machine.Logging in and out of the macOS session does not help. The audio loop stops when the presenter leaves the meeting but carries on exactly as before when they log in again and rejoin the meet.The audio loop stops when the presenter leaves the meeting but carries on exactly as before when they rejoin the meet. The audio loop interval itself is about 3-5 seconds.As in - the presenter's audio starts looping and this is quite obvious to everyone else in the meeting but not to the presenter. The audio begins looping about 20-40 minutes into a meet.The hardware is an M1 based MacBook Pro (13-inch, M1, 2020). ![]() I've had 2 instances personally in the last 3 months of the same issue.
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